Refund policy

At Urbizia, customer satisfaction is our priority. If you are not completely happy with your purchase, please review our Refund Policy below.

1. Returns Eligibility

• You can request a return within 12 days of receiving your order.
• Items must be unused, in original packaging, and in resalable condition.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

• Gift cards
• Personalized or custom-made products
• Items purchased on final sale

3. Refund Process

• To request a return, contact our support team at urbizia.official@gmail.com.
• Once approved, ship the product back to us (return shipping costs are the responsibility of the customer).
• After receiving and inspecting the item, we will issue a refund to your original payment method within 5-7 business days.

4. Exchanges

• If you receive a defective or damaged item, contact us within 7 days for a replacement.

5. Late or Missing Refunds

• If you haven't received your refund, check with your bank or payment provider. If there is still an issue, email us at urbizia.official@gmail.com.

6. Order Cancellations

• Orders can be canceled within 12 hours of purchase for a full refund. After that, it may already be processed and shipped.

For any refund inquiries, reach out to us at urbizia.official@gmail.com.